Return and Refund Policy
To make the return, the product must be in perfect condition, in its original packaging and with the manuals, accessories or promotional offers included in your case, and accompanied by proof of purchase or invoice.
Once the goods have been received in our warehouses and after checking their condition, the amount will be returned in accordance with the payment method made by the customer. In the case of payment in cash, the refund will be made by sending a check.
In any case, the return of defective products and wrong shipments will be accepted, and Newger Lda will be responsible. – Sollac Tintas® for the collection of products whenever the customer communicates this circumstance within a period of fourteen (14) days from the date of receipt of the shipment.
Newger Ltd. – Sollac Tintas® assumes responsibility arising from defects in origin or raw material of the product purchased and, if this happens, the product will be repaired, exchanged or returned at no cost to the customer.
The product will not be returned after it has been used, or if it has been altered or modified.
Newger Ltd. – Sollac Tintas® is not responsible for deficiencies resulting from incorrect use, negligence, knocks or force majeure, nor for components subject to wear and tear due to normal use of the product.
The following products cannot be returned unless they are in their original packaging, are defective or have been sent incorrectly:
Products brand NCS, RAL, Sollac Tintas, Maris Polymers, Graco, Werku, Gaehsa, Den Braven, Soudal, Indasa, 3M, Miarco, Universal, MTN.
The following products cannot be returned unless they are defective or have been sent incorrectly:
Customized products (paints, waterproofing, engineered cork, membranes, primers, and by-products that have been ordered with color adjustments).
To request an exchange or return, or for any additional clarification, contact us through our customer support line 261 438 376 or by sending an email to online@sollac.pt.
Guarantee
If there is a manufacturer’s guarantee, for its validation, you must fill in the data included therein and send it, within 7 days, to Estrada Nacional 8, Pavilions FAS, Pav. B09, Cruz de Barro – 2560-241 Torres Vedras. Once stamped, it will be returned by post.
Deficiencies caused by negligence, knocks, improper use or handling, non-compatible voltage, incorrect installation or application are not included.
To make the guarantee effective, contact us on our customer support line or send us an email to geral@sollac.pt.
Acceptance of the General Conditions
Sollac Paints® – Newger Lda. is the owner of this website, and of all its contents, which are protected by national and international rules of intellectual property.
The user is responsible for the veracity and correctness of the data provided. In the event of non-compliance with any of these obligations, the latter will be solely responsible for the consequences that may arise, leaving Sollac Tintas® – Newger Lda. unharmed by that.
Holder identification
Sollac Tintas® – Newger Lda. is intended for the dissemination and commercialization of products from Sollac Tintas® – Newger Lda., headquartered at Estrada Nacional 8, Pavilions F.A.S. Pav B09, 2560-241 Ventosa – Torres Vedras, Portugal, with NIF 506560147.
For any clarification related to this website or these General Conditions of the Return and Refund Policy, Sollac Tintas® – Newger Lda. can be contacted through the following means: Telephone: +351 261 438376 | Email: online@sollac.pt
Product Availability
Any order is subject to the availability of the product and in case of non-existence or difficulty in supply, Sollac Tintas® – Newger Lda. reserves the right to inform the user about the existence of alternative products, of equal or superior quality and value, which he may order.
If the user is not interested in ordering alternative products, the amounts paid by him will be refunded.
prices.
in the Sollac Tintas® Online Store – Newger Lda. include the statutory VAT rate in effect, as well as any other fees or taxes in effect at the time of purchase. The total VAT payable will be detailed on the invoice you will receive upon delivery of the goods.
Payment methods:
Payment can be made through Multibanco Bank Reference, MB Way, Paypal or Bank Transfer. After confirmation of payment by our payment centre, your bank account will be debited within a maximum period of 4 days after the order date.
For greater convenience and safety, Sollac Tintas® – Newger Lda. partnered with Eupago to manage payment methods.
https://www.eupago.pt
ATM reference:
The customer has the maximum period indicated in the order confirmation email to make the payment at an ATM or Home banking, using the data provided (entity / reference / value). If payment is not made within 48 hours, the order will be automatically cancelled;
MB Way:
With MB WAY the customer can pay for his order through his mobile number associated with this service; Orders with payment by MB WAY are automatically canceled if they are not paid after 5 minutes; Payments via MB WAY do not need to send proof; Payment via MB WAY only available for orders via the online store.
Shipping costs
Shipping costs have a cost, but in some cases, some products or promotions may be free.
Shipping Method
Shipping costs to mainland Portugal normally take between 24h/48h, but are made by a contracted carrier, and shipping times and unforeseen circumstances can happen.